Shipping Policy

At Elouenne, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite Western footwear.

1. General Shipping Information

We currently ship throughout Australia.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within [insert X–X business days] (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping — We offer free shipping on all orders, with no minimum purchase.

(Update this section if you introduce paid shipping tiers later — e.g. by weight, region, or express options.)

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: [insert X–X business days] (Monday to Friday)
Transit Time: [insert X–X business days — confirm with your supplier/freight partner before publishing]
Total Delivery Time: [insert X–X business days]
Order Cutoff Time: [insert time, e.g. 3:00 PM]
Time Zone: (AEST/AEDT) Australian Eastern Standard/Daylight Time — Sydney

Please note: delivery times are estimates and may be affected by carrier delays, remote/regional locations, or extreme weather conditions.

⚠️ Important: Do not publish this section until you've confirmed real transit times with your supplier. If you're dropshipping from overseas, total delivery time is often significantly longer than a domestic Australian estimate — publishing an inaccurate number is a compliance risk under both Google Ads policy and Australian Consumer Law, not just a customer experience issue.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on Australian biosecurity, customs, or carrier regulations.

(Decide deliberately whether you want to exclude Australian PO Boxes — many domestic AU carriers do support them, so this may be worth reconsidering rather than carrying over as a default.)

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at [insert email here]. We will work with the carrier to investigate the issue and find a solution as soon as possible.

8. Shipping Policy Updates

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

(Last updated: 19 August 2026)